EVA Air - Wikipedia

EVA Air is largely privately owned and flies a fully international route network. ... It is a 5-star airline, rated by Skytrax. It is the second largest Taiwanese ... EVAAir FromWikipedia,thefreeencyclopedia Jumptonavigation Jumptosearch Taiwaneseairline NottobeconfusedwithEwaAir,EVASAir,orEvergreenInternationalAirlines. EVAAir長榮航空 IATA ICAO Callsign BR EVA EVA Founded8 March1989;33yearsago (1989-03-08)Commencedoperations1 July1991;31yearsago (1991-07-01)HubsTaipei–TaoyuanFocuscitiesBangkok–SuvarnabhumiHongKongKaohsiungTaipei–SongshanFrequent-flyerprogramInfinityMileageLandsAllianceStarAlliance[1][2]SubsidiariesUNIAirFleetsize86Destinations62(incl.cargo)[3]ParentcompanyEvergreenGroupTraded asTWSE:2618Headquarters376,Hsin-NanRd.,Sec.1,LuzhuDistrict,Taoyuan,TaiwanKeypeopleLinBou-Shiu(Chairman)ChenHsien-Hung(President)Employees11,147(31May2018)[3]Websitewww.evaair.com EVAAirTraditional Chinese長榮航空SimplifiedChinese长荣航空LiteralmeaningEvergreenAirlinesTranscriptionsStandardMandarinHanyuPinyinChángróngHángkōngWade–GilesCh'ang-jungHang-k'ungSouthernMinHokkienPOJTióng-êngHâng-khong EVAAirwaysCorporation(pronouncedasthreeletters:/ˌiːviːˈeɪˈɛər,ˈiːvə-/;Chinese:長榮航空)(TWSE:2618),ofwhich"EVA"standsforEvergreenAirways,isaTaiwaneseinternationalairlinebasedatTaoyuanInternationalAirportnearTaipei,Taiwan,operatingpassengeranddedicatedcargoservicestoover40internationaldestinationsinAsia,Australia,Europe,andNorthAmerica.EVAAirislargelyprivatelyownedandfliesafullyinternationalroutenetwork.[4][5]Itisa5-starairline,ratedbySkytrax.ItisthesecondlargestTaiwaneseairline(afterChinaAirlines).[5]EVAAirisheadquarteredinLuzhu,TaoyuanCity,Taiwan.Thecompanysloganis"SharingtheWorld,FlyingTogether"(分享世界，比翼雙飛). Sinceitsfoundingin1989asanaffiliateofshippingconglomerateEvergreenGroup,[6]EVAAirhasexpandedtoincludeaircargo,airlinecatering,groundhandling,andaviationengineeringservices.[4]Itscargoarm,EVAAirCargo,linkswiththeEvergreenworldwideshippingnetworkonseaandland.[5]Itsdomesticandregionalsubsidiary,UNIAir,operatesamediumandshort-haulnetworktodestinationsinTaiwan,MacauandChinawithitsmainhubinKaohsiung,Taiwan.[5]AsofJanuary2018,EVAAiristhe15thsafestairlineintheworld,withnohulllosses,accidents,orfatalitiessinceitsestablishment. EVAAiroperatesamixedfleetofAirbusandBoeingaircraft,withAirbusA330,AirbusA321,Boeing777,Boeing787,andATR72(operatedbyUNIAir)airlinersprimarilyusedonpassengerroutes,alongwithBoeing777freighteraircraftusedoncargoroutes.[5]TheairlinewasoneofthefirstcarrierstointroducethePremiumEconomyclass(previouslycalledEliteClassbyEVAAir),whichitdebutedin1991.[5] Contents 1History 1.1Launch 1.2Expansioninthe1990s 1.3Maturationintheearly2000s 1.4Repositioninginthelate2000s 1.5Furtherexpansionintheearly2010s 1.6Recentdevelopments 2Corporateaffairsandidentity 2.1Management 2.2Culturaldetails 2.3Branding 2.3.1Nameandlogo 2.3.2Liveryanduniforms 2.3.3Marketingslogans 2.4Divisions 2.4.1EVAAirCargo 2.4.2Maintenanceandsupport 2.5Financialreport 3Destinations 3.1Codeshareagreements 4Fleet 4.1Currentfleet 4.2Formerfleet 4.3Specialliveries 4.4Fleetplans 4.5747retirements 5Services 5.1Check-in 5.2Onboard 5.2.1Cabinclasses 5.2.2In-flightentertainment 5.2.3Catering 5.3EVAAIRlounges 5.4InfinityMileageLands 5.5Shuttleservices 6Accidentsandincidents 7Controversiesandlabordisputes 8Seealso 9References 10Externallinks History[edit] Launch[edit] EVAAirbegancommercialservicesin1991withBoeing767aircraft. InSeptember1988,duringthe20thanniversarycelebrationofEvergreenMarineCorporation'sfounding,companychairmanChangYung-faannouncedhiscompany'sintentionstoestablishTaiwan'sfirstprivateinternationalairline.[5]TheopportunitytocreateamajorTaiwaneseairlinehadjustarisenfollowingadecisionbytheTaiwanesegovernmenttoliberalisethecountry'sairtransportationsystem.[5][6]GovernmentrequirementsstillmandatedglobalexperienceandfinancialcapitalrequirementsforanycompanyseekingpermissiontoinitiateinternationalairlineservicefromTaiwan.[7] Uponreceiptofregulatoryapproval,EVAAirwaysCorporationwasformallyestablishedinMarch1989.[7]TheairlinewasoriginallytobecalledEvergreenAirways,[8]howeverthiswasdeemedtoosimilartotheunrelatedEvergreenInternationalcargoairline.[9]InOctober1989,thenewlyformedEVAAirwaysCorporationplacedaUS$3.6billionorderfor26aircraftfromBoeingandMcDonnellDouglas,includingBoeing747-400andMD-11airliners.[8] Operationsbeganon1July1991withasmallfleetofBoeing767-300ERaircraftfeaturingbusinessandeconomyclassseating.[9][10]InitialdestinationsfromTaipeiwereBangkok,Seoul,Jakarta,Singapore,andKualaLumpur.[9]Bytheendoftheyear,theEVAAirnetworkhadexpandedtoincludeadditionalcitiesinEastAsiaanditsfirstEuropeandestination,Vienna.[9]FirstyearrevenuesreachedUS$40million.[9] Expansioninthe1990s[edit] In1992,EVAAirreceivedthefirstofitsBoeing747-400aircraftonorder,andlauncheditspremiumeconomyclass,"EconomyDeluxe",onits747transpacificflightstoLosAngeles,beginninginDecemberofthatyear.[5][9]EVAAir'spremiumeconomycabinwasthefirstintheworld[11][9][12]featuredawider2-4-2abreastconfiguration,[5]legrests,individualseatbackvideo,andenhancedmealservices.EVAAir'sEconomyDeluxecabin(laterrenamed"EvergreenDeluxe"and"EliteClass")provedpopularwiththetravelingpublic.[5][13]Forinternationalservices,EVAAir's747swereconfiguredwith104premiumeconomyseatsaspartofa370-seat,four-classcabin,inadditiontofirst,businessandeconomyclasses.[9]In1993,EVAAiraddedflightstoSeattle,NewYork,BangkokandViennawiththeBoeing747-400.[5] AnEVAAirBoeing747-400intheairline'soriginallivery(1991–2003). By1994,EVAAirwasprovidingregularserviceto22destinationsworldwide,andcarryingover3millionpassengersannually.[9]In1995,theairlineposteditsfirstprofitonrevenuesofUS$1.05billion,oneyearaheadofschedule.[5][6][9]Internationally,EVAAir'srapidexpansionandincreasedpassengervolumewasboostedbyitssafetyrecord,incontrasttoitsprimarycompetitor,ChinaAirlines.[5][14]InadditiontoreceivingIOSA(IATAOperationalSafetyAudit)certification,[15]EVAAirin1997achievedsimultaneousofficialISO9002certificationintheareasofPassenger,Cargo,andMaintenanceServices.[16] DedicatedEVAAirCargooperationsbeganinApril1995,withthefirstweeklyMcDonnellDouglasMD-11freighterflightstoTaipei,Singapore,Penang,SanFrancisco,NewYork,andLosAngeles.[5]EVAAirCargo'sfleetwasexpandedtofivefreightersbytheendoftheyear.[5]Previously,EVAAirCargooperationsmainlyreliedonpassengeraircraftcargospace. Inthemid-1990s,EVAAirexpandedintothedomesticTaiwanmarketbyacquiringsharesinMakungInternationalAirlines,followedbyGreatChinaAirlinesandTaiwanAirways.On1July1998,allthreecarriers,aswellasEVA'sexistingdomesticoperations,mergedundertheUNIAirtitle.[5]UNIAirbecameEVAAir'sdomesticintra-Taiwanesesubsidiary,operatingshorthaulflightsoutofitsbaseinKaohsiung,[5]Taiwan'ssouthernportandsecond-largestcity. Maturationintheearly2000s[edit] In2000,EVAAirembarkedonitsfirstmajorlong-haulfleetrenewal.TheairlinebecameoneofthelaunchcustomersfortheBoeing777-300ER,orderingfouraircraftpluseightoptions.[5]Atthesametime,theairlineplacedthreeordersfortheBoeing777-200LR.InJanuary2001,EVAAirordereditsfirstAirbusaircraft,theA330-200.TheBoeing777aircraftwereintendedforUnitedStatesandEuropeanservices,whiletheAirbusA330aircraftwereintendedforregionalAsianroutes.[5] EVAAir'slong-haulflagship,theBoeing777-300ER,departingfromLosAngelesInternationalAirport,flyingbacktoTaipei. In2001,EVAAirbeganlistingpublicstockofferingsontheTaiwanStockExchange.[9]Initially,onepercentofthecompany'sshareswasofferedover-the-counter,withone-quarterheldbyparentcompanyEvergreenMarineCorporationandEVAAiremployees,respectively.[5]In2002,EVAAirunderwentinternalcorporatereforms,withstaffreductionsandstreamlinedmanagement.[5]Thisculminatedaprocesswhichhadbegunin1997,whentheAsianfinancialcrisisbeganaffectingprofitability.[5]The2002–2003SARScontagionalsoaffectedpassengertrafficformedium-haulflightsinSoutheastAsia,whilelong-haulflightstoNorthAmerica,Japan,andEuropewerelessaffected.[5] In2004,EVAAirconverteditsremainingeightoptionsforBoeing777-300ERsintofirmorders.[17]ThefirstBoeing777-300ERenteredserviceasEVAAir'snewflagshipaircraftinJuly2005.WiththearrivalofitsnewBoeing777s,EVAAirlaunchedacomprehensiverevampofitscabins,introducinglie-flatseatsinitsnewPremiumLaurelbusinessclasscabin,andupgradingitspremiumeconomyproducttothenewEliteClasscabin.[18]Theairline'sA330swereintroducedwithtwo-classPremiumLaurelandEconomycabins.InDecember2005,EVAAiranditsassociateddivisionshad5,098employees,andtheairline'snetworkspanned40passengerdestinationsworldwide,withadditionalcargodestinations.[4] Repositioninginthelate2000s[edit] In2007,EVAAirannouncedanonstopTaipeitoNewYork(NewarkLibertyInternationalAirport)service,tobeoperatedwithitsnewlong-rangeBoeing777-300ERs.[19]Atthesametime,theairlinewithdrewpassengerservicefromTaipeitoParis.[20]On31October2008,EVAAirannouncedaresumptionofTaipeitoParisservicewithtwice-weeklypassengerflightsbeginning21January2009.[21]In2008,theairlinealsoannouncedthesuspensionofservicestoAuckland.[22]ThecarrieralsopreparedtoincreasedirectflightstoChina,[23]afterinitiatingweeklycharterflightsinJuly2008followingchangestotheThreeLinkstravelagreements. AnEVAAirAirbusA330-200inHelloKittyspeciallivery. Forthe2007–2008period,EVAAircopedwitha34%surgeinfuelprices,whichcontributedtoaUS$61.2million2007loss.[24]InAugust2008,EVAAirreportedasecondquarterlylossduetoincreasedfuelcosts.[25]Inresponse,theairlineimplementedcost-savingmeasures,includingflightschedulereductionsandfeeincreases.[23]Inearly2008,EVAAir'sbusinessofficeinElSegundo,California,announcedamajorstaffreduction,withoverhalfthestaffadvisedthattheywouldnolongerbeemployedbyMay2008.[26]FunctionsperformedbythoselocalstaffwereshiftedtoTaiwanbyhalf,suchasthereservationcenter. EVAAircarried6.2millionpassengersin2007,[24]andemployed4,800staffmembersasofApril2008.[24]Thecarrierreturnedtoprofitabilityinthefirstquarterof2009,withaUS$5.9millionnetgain.[27]InAugust2010,EVAAirwasnamedoneofthetop10internationalairlinesinTravel+Leisure'sWorld'sBestAwards.[28] Furtherexpansionintheearly2010s[edit] InMarch2010,EVAAirbeganservicestoToronto.InNovember2010,EVAAirbegannonstopflightsconnectingtheinner-cityTaipeiSongshanandTokyoHanedaairports.[29]In2010,ChangKuo-wei,sonofChangYung-fa,returnedtoserveasEVAAir'spresident,andthecarrierrecordedincreasedsalesandyearlyprofits.[30]Inearly2011,thecarrierannouncedthatithadappliedforairlinealliancemembershipwithStarAlliance,[31]andlaterthatyearclarifiedthatitwasintalkstojoineitherOneworldorStarAllianceby2013.[32]InJune2011,thecarrierbegannonstopflightsfromTaipeitoGuam,[33]andinOctober2011thecarrierannouncednonstopservicefromNewYork(JFK)toTaipei.[34] On27March2012,EVAAirannouncedthatitwouldjoinStarAlliancein2013.[1]On24September2012EVAAirsignedapartnershipwithAmadeusITGroupAltéasuiteforitsAltéaRevenueManagementsystem.On18June2013,EVAAirbecameafullmemberofStarAlliance. InOctober2014,EVAAirannounceditsintentiontoexpanditsNorthAmericannetworkbyaddingnewroutestoHoustonin2015andChicagoin2016,alongwithexpanding55flightsperweekto63flightsperweektoNorthAmerica.[35] InOctober2015,EVAAirannounceditsintenttopurchaseupto24Boeing787Dreamlinersandtwoadditional777-300ER(ExtendedRange)jetlinersfromBoeing.EVAAirwaysjoinedthe787-10launchcustomerteam.[36] Recentdevelopments[edit] EVAAir'sfirstBoeing787-9DreamlinerlandingatTaiwanTaoyuanInternationalAirport. InNovember2015,EVAAirunveiledanewliveryonitsBoeing777-300ER.[citationneeded] InJanuary2016,EvergreenGroupchairmanChangYung-fadied,leavingcontrolofthecompanytohissonbyhissecondmarriage,ChangKuo-Wei.InMarch2016,acoupbythethreechildrenofChangYung-fa'sfirstmarriageremovedChangKuo-WeiaschairmanandreplacedhimwithLinPang-Shui(StevenLin).[37]ChangKuo-WeilaterestablishedanewairlineseparatefromEVAAir,calledStarLuxAirlines.[38] InJune2016,EVAAirwasoneofelevenairlinestobegivenaSkytrax5-starrating,alongwithAllNipponAirways,AsianaAirlines,CathayPacific,EtihadAirways,GarudaIndonesia,HainanAirlines,JapanAirlines,Lufthansa,QatarAirwaysandSingaporeAirlines.[citationneeded] On24August2017,EVAAirunveileditsthird-generationuniform,designedbyfashionhouseShiatzyChen.ThosenewuniformswererolledoutinNovember2017,replacingthesecondgenerationuniformthatwasintroducedin2003.[39] On2October2018,EVAAirtookdeliveryofitsfirstoffourBoeing787-9Dreamliners.[40]Theairlinehasordersfor20787-10sandoptionsforsixmore.InJune2019,EVAAirtookdeliveryofitsfirstoftwentyBoeing787-10Dreamliners. Corporateaffairsandidentity[edit] Management[edit] EVAAir'sheadquarters. Asof2011,EVAAir'scorporateleadershipisheadedbyChairmanLinBou-shiuandPresidentChengChuan-yi.[41]EVAAir'spresidentplaysaprimaryroleinmanagingEVA'sbusinessoperations.[5]OthermembersofEVAAir'sboardmanagesupportandserviceservicesofthecompany,includingitscateringandmaintenancedivisions.[5]RelatedareasoutsideEVAAir'sdirectmanagementincludeUNIHolidays,Evergreen'sEvasióntravelservice[42]andEvergreenLaurelHotels.[43]EVAAirhasitsheadquarters,knownastheEVAAirBuilding,inLuzhu,TaoyuanCity.[7][44][45] EVAAirislargelyprivatelyowned.[4]PrimaryshareholdersareEvergreenMarineCorporation(20%),EvergreenfounderChangYung-fa(15%),andEvergreenInternationalCorporation(11%).[41]Foreigninvestorsandindividualstockholderscombinedhold28%ofEVAAirshares.[41] EVAAir'stechnicalfacilitiesatTaiwanTaoyuanInternationalAirport. Culturaldetails[edit] EVAAirhasdifferentiateditsonboardservicebyusingTaiwanese(Hokkien),Mandarin,Hakka,English,andotherlanguagesforitsin-flightcabinannouncements.[13]TheorderofHokkienandMandarinhasvariedsincethecarrier'slaunch.EVAAirhasalsousedTaiwanesefolksongsinitsboardingmusic,includinganorchestralformof"LongingforSpringWind"performedbytheEvergreenGroup'sEvergreenSymphonyOrchestra.[13]Thecarrier'saircraftandemployeecolorschemehasattimesbeeninterpretedbyobserversassupportforthePan-GreenCoalitionofTaiwanesepolitics,[46]mainlyduetoEvergreenfounderChangYung-fa'spoliticalviewsinthe2000presidentialelection,[46][47]butthisassociationchangedfollowingChang'ssupportofthePan-BlueCoalitioninthe2004presidentialelection.[47]ThecarrierhasfurtherabstainedfromdisplayingofficialmarkingsofTaiwanonitsaircraft,andreceivedexpeditedapprovalofinternationallandingrightsasaresult.[48] Branding[edit] Nameandlogo[edit] Thename"EVA"wastakenfromtwolettersof"Evergreen"andthefirstletterof"Airways."Thename"EVA"isalwaysspelledincapitallettersandispronounced"E-V-A".Theairlineusesthelogoofitsparentcompany,usinggreenwithanorangetrim.Theorangetrimwasremovedonthecurrentlogo.[49] Liveryanduniforms[edit] AnEVAAirCargoBoeing747-400BDSFinthe2002-2015livery. ThestandardEVAAirliveryutilizesdarkgreen,signifyingdurability,[10]andorange,representingtechnologicalinnovation.[10]Thetailglobelogoisintendedtorepresentstabilityandreliability,anditspositioningonthetail,withonecornerofftheedge,representsserviceinnovation.[10]TheEVAAirliverywasupdatedin2002,addingalargertypefaceandtheuseofgreencoveringtheaircraftbelowthewindowline.Thetaildesignandlogoremainedunchanged.Inlate2015,EVAAirredesignedtheliveryandtaillogo,usingthedarkgreencoloronthebelly,andcancelledtheorangelineontheedgeofthetailtohighlightthecorporateidentity. Since2003,EVAAirhasadopteditscurrentuniform,featuringdarkgreendresseswithcroppedjackets.Chiefpursersaredistinguishedbyorangehighlights,goldbands,andorangestripes;flightattendantsfeaturegreentrimandwhitestripes.Thecurrentuniformreplacedtheformergreen-and-orangenecktieensemblesusedinEVAAir'sfirsttwelveyears.[50] Marketingslogans[edit] EVAAirhasuseddifferentslogansthroughoutitsoperationalhistory.ThefirstsloganappearedonEnglishlanguageadvertisingintheUnitedStates,[51]whilethe1996and2003versionswereintroducedinternationallyinbothEnglishandMandarin.In2005,asecond"Sharingtheworld"sloganwasintroducedtocomplementthearrivaloftheairline'sBoeing777s.[52]EVAAirsloganshavebeenasfollows: FlyingintotheFuture(2016–present) Divisions[edit] EVAAirCargo[edit] AnEVAAirCargoMcDonnellDouglasMD-11F. FoundedconcurrentlywiththepassengeroperationsofEVAAir,EVAAirCargooperatesfacilitiesinEurope,Asia,andNorthAmerica.Itscargooperationshavediversifiedtoincludetransportationofhigh-techequipmentandspecialcareitemssuchasmuseumartwork[53]andlivezoologicalspecimens.[54]EVAAirhasstateditsgoalofachievinga50/50splitinrevenuesbetweenitspassengerandcargooperations.[5]Theairline'scargooperationsaremainlyoperatedviaafleetofBoeing747-400,[55]MD-11dedicatedfreighters,Boeing747-400Combiaircraft,andadditionalbellycargospaceonpassengeraircraft.[5] FollowingtheestablishmentofitsA330fleetandtheintroductionofBoeing777long-haulaircraft,theairlineconvertedsomeofitsolderBoeing747-400passengeraircrafttofreighterstomeetcargomarketdemands.[56]EVAAirCargoestablisheditsEuropeanCargoCenterinBrusselsin2003[57]andopeneditsSouthernChinaCargoCenterinHongKongin2006.[58] Asof2007,EVAAirCargohad43weeklycargoflightstoLondon,Vienna,BrusselsandUSdestinationsincludingLosAngeles,Dallas/FortWorth,Chicago,AtlantaandNewYork.Thecarrieralsohascode-shareswithinternationalairlinesincludingAirNippon(asubsidiaryofAllNipponAirways),BritishAirwaysWorldCargo,AustrianAirlinesandLufthansaCargo.[59] Inrecentyears,theairlinehasfocuseditsNorthAmericancargooperationssolelyonpoint-to-pointroutes.By2004,EVAAirCargorankedamongtheworld'stop10largestairfreightcompanies.[60]IndustrypublicationAirCargoWorldrankedEVAAirCargosixthoutof50inits2008AirCargoExcellenceSurvey,ameasureofcargoservicecustomerserviceandperformance.[61]In2008,EVAAirhandledthetransportoftwoChinesepandas,donatedasagifttotheTaipeiZoo.[62] Maintenanceandsupport[edit] Furtherinformation:EvergreenAviationTechnologiesCorporation EVAAirservicedivisionsfurtherincludepilotandcabinattendanttrainingfacilities,alongwithitsEvergreenSkyCateringandEvergreenAirlineServicesgroundsupportdivisions.EVAAirhaspartneredwithGeneralElectricsince1998tooperatetheEvergreenAviationTechnologiesCorporation(EGAT),aheavymaintenanceandaircraftoverhaulservice.[63]EvergreenAviationTechnologiesCorporationprovidessafety,repair,andrefitservicesforEVAAir,otherairlines'aircraft,andhashandledthemodificationoffourBoeing747LargeCargoFreighteraircraftforBoeing's787Dreamlinerproductionprogram.[63] Financialreport[edit] EVAAir'sfinancialresultsareshownbelow:[64] 2011 2012 2013 2014 2015 2016 2017 2018 OperatingRevenue(NT$million) 102,192 107,110 110,747 116,921 115,892 115,495 125,314 135,620 Netprofit(NT$million) +209 +504 +747 −1306 +6436 +3476 +5752 +6553 Numberofpassengerscarried(m) - 7.5 8.0 8.9 10.0 11.2 12.1 12.5 Passengerloadfactor(%) 78 79.3 79.6 78.1 80.8 80 78.3 80.8 Cargocarried(000stonnes) 793 741 713 680 622 611 643 649 Numberofaircraft(atyearend) 59 60 62 67 65 72 78 79 Numberofemployees(atyearend) 5,807 6,429 7,077 7,750 - - - - References [65] [66] [67] [68] [69] [70] [64] [71][72] Destinations[edit] Furtherinformation:ListofEVAAirdestinations AnEVAAirBoeing777-300ERinStarAlliancelivery EVAAir'saircraftatTaiwanTaoyuanInternationalAirportin2009. MostEVAAirflightsoriginateoutofTaiwanTaoyuanInternationalAirport,itsmainhubnearTaipei,Taiwan.[9]AtTaiwanTaoyuanInternationalAirport,EVAAir'sflightoperationsareconcentratedinTerminal2.Additionally,EVAAiranditsdomesticsubsidiaryUNIAiroperatenumerousflightsoutofKaohsiungInternationalAirport.[5]AfocuscityforEVAAiroutsideofTaiwanisBangkok,(itsmainhubbeingSuvarnabhumiAirport),withwesterlyconnectionstoallitsEuropeandestinationsexceptforParis,whichisflownnon-stop. Throughthemid-2000s,EVAAir'sroutenetworkwasaffectedbythepoliticalstatusofTaiwan,whichhashistoricallylimitedaccessforTaiwaneseairlinestoEuropeandcertainAsiancountries.BecauseTaiwanesecarriersdidnothavedirectaccesstoChina,EVAAirhasusedHongKong,BangkokandMacauasinterlinedestinations.[56]EVAAiroperatedregularcharterflightstoChinain2008.Theairlinebeganregularlyscheduled,directcross-straitoperationsinDecember2008,followingtherestorationofdirecttravellinks.[73] AHouston(GeorgeBushIntercontinentalAirport)routewasopenedinJune2015,andservicetoChicago(O'HareInternationalAirport)beganon2November2016,usinga777-300ER,aspartofaplannedincreaseinNorthAmericanflightsfrom58flightsto77flightsaweek. EVAAirlaunchedanewyear-roundservicetoIstanbulon5March2016,operating777-300ERaircraft.ThisroutewasfirstdowngradedtoaseasonalfrequencyandthencancelledaltogetherbySeptember2016.[74]EVAAiralsolauncheddailyservicetoCebu,Philippineson27March2016usingA321-200aircraft.Furthermore,EVAAirexpandeditsSoutheastAsianservicesbyofferingdailyflightstoChiangMaion1July2018. Codeshareagreements[edit] EVAAirhascodeshareagreementswiththefollowingairlines:[75] AirCanada AirChina AirIndia[76] AirNewZealand[77] AllNipponAirways AsianaAirlines Avianca BangkokAirways CopaAirlines[78] HainanAirlines HongKongAirlines ShandongAirlines ShenzhenAirlines SingaporeAirlines ThaiAirwaysInternational TurkishAirlines UniAir UnitedAirlines Fleet[edit] Currentfleet[edit] AsofMay 2022[update],EVAAiroperatesthefollowingaircraft:[79][80][81] EVAAirfleet Aircraft Inservice Orders Passengers Notes R P E+ E Total AirbusA321-200 22 — — 8 — 176 184 AirbusA330-200 3 — — 24 — 228 252 AirbusA330-300 9 — — 30 — 279 309 Boeing777-300ER 34 — 38 — 64 221 323 Threeaircrafttobeconvertedintofreightersin2025.[82] 39 56 238 333 39 56 258 353 Boeing787-9 4 4 26 — — 278 304 OrderschangedfromBoeing787-10.[83][84] 242 268 Boeing787-10 6 9 34 — — 308 342 Originallyordered24in2015.[85][84] EVAAirCargofleet Boeing777F 8 1 Cargo OrderschangedfromBoeing787-10.[86][84] Boeing777-300ER/SF — 3 Cargo Deliverystartsfrom2025.[82] Total 86 17 Formerfleet[edit] Thissectionneedsadditionalcitationsforverification.Pleasehelpimprovethisarticlebyaddingcitationstoreliablesources.Unsourcedmaterialmaybechallengedandremoved.(November2015)(Learnhowandwhentoremovethistemplatemessage) EVAAirFormerFleet[81] Aircraft Fleet Introduced Retired Replacement Notes AirbusA320-200 1 2007 2009 AirbusA321-200 ATR72-600 2 2016 2022 None TransferredtosubsidiaryUniAir. Boeing747-400 5 1992[87] 2017[87] Boeing777-300ER[87] Lastflighttookplaceon21August2017.[88][89] Boeing747-400BDSF 6 1999 2019 Boeing777F Boeing747-400F 3 2000 2018 Boeing777F 1 LeasedfromAtlasAir. Boeing747-400M 5 1993 2015 Boeing777-300ER 6 ConvertedintofreighterandtransferredtoEVAAirCargo. Boeing757-200 2 2002 2004 None Boeing767-200 4 1994 2005 AirbusA330-200 Boeing767-300ER 5 1991 2007 AirbusA330-300 McDonnellDouglasMD-11 3 1992 2003 Boeing777-300ER ConvertedintofreighterandtransferredtoEVAAirCargo. McDonnellDouglasMD-11F 9 1992[90] 2015[90] Boeing777F 3 Convertedfromretiredpassengerfleets. McDonnellDouglasMD-90-30 14 1996 2016 AirbusA321-200 Specialliveries[edit] InOctober2005,EVAAirlaunchedacampaignwithJapanesecompanySanriotocreatethe"HelloKittyJet,"featuringthepopularJapanesecharacter.[91]Usingtheairline'sA330-200,theexterioradoptedaliveryofHelloKittycharacters.Ayearlater,theairlinelaunchedasecondHelloKittyJet.TheaircraftfeaturedaHelloKittymotifonexteriorandinteriorfurnishingsandfeatures.[92]BothaircraftwereusedtoserveJapanesedestinations,[93]andfrommid–July2007,alsoTaipei-HongKongroutes.TheoriginalHelloKittyliverywasretiredin2009,butin2011EVAAirannounceditsreturninredesignedformtomarkthecarrier's20thanniversaryandrenewinterestinJapanesetourism.[94]Forthisoccasion,EVAAirhadorderedbrand-newAirbusA330-300stobepaintedinanall-newHelloKittylivery,whichthefirstthreeweretheHelloKittywithMagicStars,HelloKittyLovesApples,andHelloKittyAroundtheWorld. Aftertheintroductionofthe"refreshed"HelloKittyLiveryonthreeEVAAirA330s,EVAAirdecidedtointroducetwoadditionalHelloKittyA330jets,launchedinMayandJune2012.ThefourthandfifthHelloKittyjetsareknownasHelloKittySpeedPuffandHelloKittyHappyMusicrespectively.In2013,thecarrierrolledoutitssixthHelloKittyjetHandinHand,thistimeonaBoeing777-300ER,untilitwasrepaintedintothenewEVAAirliveryinMay2021.TheaircraftfeaturedallthemaincharactersfromtheSanriofamily.In2015,theseventhandfinalHelloKittyjet,Kikilala-themedShiningStarBoeing777-300ER,rolledout.[35]In2017,thefirst3oftheHelloKittyjets,HelloKittywithMagicStars,HelloKittyLovesApples,andHelloKittyAroundtheWorldwerere-themedintoBadBadtz-MaruTravelFun,JoyfulDream,andCelebrationFlightrespectively.Atthesametime,theGudetamaComfortFlightwereaddedontotheA321,andtheHelloKittySpeedPuffandHelloKittyHappyMusicwerephasedout. AnEVAAirBoeing777-300ERintheRainbowspeciallivery,paintedfrom2006to2013. InJuly2006,EVAAir'sthirdnewBoeing777-300ERwasBoeing'scenterstageatthe2006FarnboroughAirshowinastaticdisplay.[95]Theaircraft,withitsspecial777-300ER"Rainbow"livery,wasleasedbyBoeingforaweektobepresentedattheshow.ThefirstthreeEVAAirBoeing777aircraftfeaturedthislivery,whichwererepaintedin2013(B-16701inStarAlliancelivery,B-16702inregularlivery,B-16703inHelloKitty"HandinHand"livery,whichhasbeenrepaintedtothestandardliveryin2021). Forthe2010TaipeiInternationalFloraExposition,EVAAirdebutedafloral-inspireddesignforitsA330-200aircraft,highlightingthecarrier'sofficialsponsorshipoftheevent;[96][97]the"FloraExpocabinconcept"introducedinteriorproductssuchasin-flightmealswithaflowermotif.[96] Fleetplans[edit] ThemajorityofEVAAir'slong-haulfleetisbasedontheBoeing777-300ER,withthecarrier'sinitialorderfor15alldeliveredby2011.In2006,theairlinedecidedagainstproceedingwithanorderfortwoBoeing777-200LR(statingthatwiththe777-300ERswouldgiveitsufficientpassengercapacity),andtheywereconvertedintoordersfortwo777-200Fcargoaircraft.[98]Inlate2010,EVAAirindicateditplannedtoleasethreeA330-300aircraftforAsianroutesin2011.[99]Inmid-2011,EVAAirannouncedplanstoacquirefurther777-300ERstocompletethereplacementofits747-400aircraftonEuropeandUSroutes,alongwithA321seriesnarrow-bodyjetstoreplaceitsMD-90fleet.[100]On8May2012,EVAAirsignedorderswithBoeingforthreeadditional777-300ERs,andalsoannouncedaleaseoffourmore777-300ERs.[101]Duetofallingfreightdemand,theairlinerestructureditscargofleetbyretiringitsMcDonnellDouglasMD-11s.Thelast747-400Mflightwasconductedon5January2015,endingits22-yearservice.[citationneeded] AttheParisAirshowin2015,EVAAirannounceditsintentiontopurchasefiveBoeing777Fcargoaircraft[102]andfourAirbusA330-300s.[103]EVAAirconfirmedtheorderofupto24Boeing787-10sandtwoadditionalBoeing777-300ERs.Italsoannouncedtheadditionalleaseof787aircraft.[104][105] EVAannouncedinlate2015thatitwouldberetiringallofitsleasedA330-200aircraftbytheendof2016,replacingthemwiththenewlyorderedA330-300s. FollowingthechangesofairtrafficdemandduetotheCOVID-19pandemic,theairlineswitched7787-10swith4787-9sand3777Fs.InMarch2022,theairlineplanstoconvert3oftheirolder777-300ERpassengerjetsintofreighters;consideringthereplacementoftheolder777-300ERfleetbythe787-10and/orthe777-9. 747retirements[edit] Asthe777scontinuedtophasein,the747swereprogressivelyretired.On5January2015,EVAAirretireditsfirst747variant,the747-400MCombi.In2016,EVAannouncedthatthelast747-400passengerservicewouldbemid-May2017.Theairlinealsoplanstoretirethe747freighterswhenthe777freightersaredelivered.EVAretiredtheBoeing747-400passengeraircraftfromitsfleeton21August2017.[106]Thefollowingyear,theproduction747freighterswereretired,leavingtheconverted747freightersinserviceuntil2019. Services[edit] HelloKittyFlights EVAAirranHelloKittyflightsfrom2005through2008,andbroughtthembackin2011.TheyhavebeenrunningHelloKittyflightseversince,andcurrentHelloKittyrouteshavesomeofthehighestloadfactorsintheirsystem(around85%). Check-in[edit] Thissectionneedstobeupdated.Pleasehelpupdatethisarticletoreflectrecenteventsornewlyavailableinformation.(March2019) AtTaiwanTaoyuanInternationalAirport,EVAAirhasintroducedtheEVAAirCheck-inKiosksatT2,counters6A,allowingpassengerstocheckinandprinttheirboardingpasseselectronically,sinceDecember2009.[107]ThekiosksarecurrentlyavailableatTaiwanTaoyuanInternationalAirportandTaipeiSongshanAirport.Overtime,EVAwillinstallthesecountersinairportsinChinaandotherinternationalEVAAirdestinations.OutsideofTaiwan,itisonlycurrentlyavailableinLosAngeles,Tokyo,andOsaka.[107]Previously,ifpassengersweretocheckinforanEVAAirflight,theywouldhavetogotoanairlinerepresentativeatthecounters.ThereisaselfservicebaggagedropavailableatTaiwanTaoyuanInternationalAirportatT2atcounters16–17. Onboard[edit] TheRoyalLaurelClasscabinonboardoneofEVAAir'sBoeing777-300ERs,arrangedinareverseherringbonelayout. EVAAiroffersthreeclassesofserviceonitslong-haulflights:"RoyalLaurel"/"PremiumLaurel"(business),PremiumEconomyClass,andEconomyClass.[18]Allcabinsfeaturesatellitephones,audiovideoondemand(AVOD)entertainment,[108]SMSservice,[109]andinanumberofBoeing777cabins,moodlighting(B-16718-B-16738).[108]Domesticandshort-haulinternationalservicesflownalsofeatureashort-haulbusinessclass. Inthelatterhalfof2007,EVAAir'sBoeing747-400fleetwasupgradedtofeaturetheairline'slatestseatingclasses;theadditionofPremiumLaurelclassontheBoeing747-400succeededtheprevious"SuperFirst"and"SuperBusiness"cabins.[110][111]Inearly2012,EVAAirofficialsunveiledaredesigned"RoyalLaurel"businessclass,including180-degree,fullyflatseatsinreverseherringbonelayout,whichwasfirstintroducedonBoeing777-300ERservicesinJune2012betweenTaipeiandNewYork.[34] Cabinclasses[edit] EVAAir'spreviousRoyalLaurelClassseatonaBoeing777-300ER. TheEconomyClasscabinonanEVAAirBoeing777-300ER. EVAAircurrentlyhasfiveclasses. InMay2012,EVAAirannouncedtheintroductionofanewbusinessclassonselect,redesignedBoeing777-300ERaircraft:RoyalLaurelClass.Thecabinfeatures38lie-flatbed/seatsinareverseherringboneconfigurationpitchedat2,000and650 mm(79and26 in)wide.Laptoppowerandmulti-portconnectors(USB/iPod)areavailableateachseat.[112]TheRoyalLaurelclassseatingarrangementisina1–2–1abreastarrangement.[113]TheairlineisofferingthiscabinonallflightsoperatedbytheBoeing777.On20September2018,EVAAirdebutedtheBoeing787RoyalLaurelClass.TheseatwasdesignedbyDesignworks,aBMWGroupcompany.ThenewRoyalLaurelClassseatsare584 mm(23 in)wideandreclineintoflat-bedpositionsthathaveapitchof1,930 mm(76 in)long.Thereare26RoyalLaurelClassseatsontheBoeing787-9.TheRoyalLaurelClasscabinontheBoeing787-10features40seats. PremiumLaurelClass,EVAAir'sexistingbusinessclasscabin,wasintroducedin2003withtheA330-200,andexpandedtomoredestinationswiththeBoeing777-300ERin2005andrefittedBoeing747-400(replacing"SuperFirst")in2007.Seatsarepitchedat1,549 mm(61.0 in)inPremiumLaurelinapod-stylelayout,andcanconverttoanangledlie-flatbed.[109]Laptoppowerisavailable. PremiumLaurelclassseatingisina2–2–2abreastarrangementontheA330.[114]In2016,PremiumLaurelwasupgradedtothenewB/EAerospaceseatsina2-2-2configuration. BusinessClass,EVAAir'sshorthaulbusinessclasscabinontheA321,consistsofeightseats.Theseseatsfeaturea10.6-inchin-flightentertainmentsystemand110Vpoweroutlets.Seatpitchis45inches. PremiumEconomyClassisofferedinadedicatedcabinontheBoeing777.PremiumEconomyClasshaswiderseatingandlegroom(ina2-4-2layout),andaseatsimilartoshort-haulbusinessclasswithafootrest,970to1,020 mm(38to40 in)pitch,adjustablewingedheadrests,andlaptoppower.[109]ServicelevelsinPremiumEconomyClassaresimilartoEconomyClass,butfoodandamenitiesareimproved,alongwiththeseating.PremiumEconomypassengersfurtherreceiveanamenitykitonmostflights.[115]Therearetwoorfourlavatories(dependentonaircraftconfiguration)thatarededicatedtoPremiumEconomyClasspassengers. EconomyClassisavailableonallEVAAiraircraft,featuring840 mm(33 in)pitch,touchscreenpersonalentertainmentscreens,slidingseatcushions,andadjustablewingedheadrests.[18]Eachseatisalsoequippedwithapersonalhandsetsatellitetelephonewhichcanbeusedwithacreditcard.Economyseatingisin3–3–3arrangementontheBoeing777andBoeing787Dreamliner,[116]3–4–3oncertainBoeing777aircraft,3–3ontheA321,[117]and2–4–2onallA330s.[114]InEconomyClassoftheA321thereisnopersonalentertainment,withonlyoverheadscreens. AnewEconomyandPremiumEconomycabinisavailableon777-300ERaircraft.ThosenewseatshaveimprovedentertainmentsystemsandUSBand110VACportsineachseat.Itincludesaseat-backscreenthatis11.1inches,comparedtotheprevious9inches.[118] In2018,EVAAirrenamedEliteClasstoPremiumEconomyClass.[119] In-flightentertainment[edit] EVAAir'saudiovideoondemand(AVOD)entertainmentsystem,StarGallery,isavailableinallclasses,exceptAirbusA321Economyclass.Thissystemhas40moviesandshortfeatures,interactivegames,andover100musicalbums.[120]ProgramsaremainlyinMandarinandEnglish,withsomeselectionsinJapanese,German,andFrench. StarGalleryentertainmentcategoriesincludesuchareasasSkyHollywood(films),SkyConcertHall(musicandplaylistcreator),Kids'World(entertainmentgearedtowardyoungertravelers),amongothers.ThePanasonicAvionics3000isystemcandisplayMandarin,English,orJapanesetext.Oncertainaircraft,aPanasonicEX3systemisinstalled.Since2005,customerscanalsosendSMStextmessagesandemailstothegroundusingtheirpersonalhandsetsandseatbackscreens.[110] SeatbackvideoisnotavailableinEconomyClassonA321-200s. enVoyageisEVA'sinflightmagazineandfeaturesarticlesinEnglish,MandarinandJapanese.[121]EVAAir'sduty-freeshoppingbrochure,namedEVAAirSkyShop,isincludedateachseatineitherpaperorvideoform,withsalesoccurringin-flight,typicallyaftermealservices.EVAAiralsostocksasupplyofnewspapersandmagazinepublicationsoninternationalflights,[109]selectiondependingonroute. ABusinessClassmealservedonaTaipei(TPE)toHongKong(HKG)route. Catering[edit] EVAAiroffersavarietyofmealsonintercontinentalroutes,dependingonseatclass,destination,andflightlength.WesternandEasternmenuselectionsaretypicallyoffered,[122]includingseasonalmenuselectionsvariedbydestination.Specialmealofferingscanberequestedineachclassduringbooking,includingchildren's,religious,vegetarian,andothermeals. InRoyalLaurelClassandPremiumLaurelClass,passengerscanpre-ordergourmetentreés,dependingondestination,[109]includingspecialtiesproducedbyDinTaiFung,anaward-winningTaiwaneserestaurant.RoyalLaurelcabinsontheBoeing777alsofeatureanin-flightrefreshmentbar,andEuropeanwineselectionsareserved.[123] EVAAIRlounges[edit] EVAAIRoperatesairlineloungesunderthebrandnameEVAAIRlounge(formerlybrandedEvergreenLounge)inmajordestinationairports.PassengerseligibletoenterthesefacilitiesincludeRoyalLaurel,PremiumLaurelandbusinessclasspassengers,InfinityMileageLandsDiamond,Gold,andSilverCardholders,StarAllianceGoldmembers,andeligiblepassengerstravellingwithairlinesthathavecontractedwithEVAAirontheloungefacilities.[124] EVAAir'sfourflagshiplounges,locatedatTaiwanTaoyuanInternationalAirport,are: TheGarden(ExclusivelytoInfinityMileageLandsDiamondandAmericanExpressCenturion/EVAAirCo-brandPlatinum/CitibankEVAAirCo-brandWorldCardholderstravellinginRoyalLaurel/PremiumLaurel/BusinessClass) TheInfinity(Accessiblebyalleligiblepassengersaboveand:RoyalLaurel/PremiumLaurel/BusinessClasspassengers,StarAllianceFirst/BusinessClassPassengersandAmericanExpressCenturion/EVAAirCo-brandPlatinum/CitibankEVAAirCo-brandWorldCardholderstravellinginPremiumEconomy/EconomyClass) TheStar(Accessiblebyalleligiblepassengersaboveand:InfinityMileageLandsGold,StarAllianceGoldmembers,Businesscustomers,Businessclass/elitepassengerstravellingwithairlinescontractedwithEGATonloungefacilities) TheclubbyEVAAir(Accessiblebyalleligiblepassengersaboveand:InfinityMileageLandsSilver,CitibankDiamondCardholders,DinersClubcardholdersandCitibankEVAAirCobrandTitanium/PlatinumCardholders).[124] EVAAir'sTheInfinityloungeatTaoyuanInternationalAirport. EVAAiralsooperatesitsEVAAIRloungesatBangkokandKaohsiung.ItpreviouslyoperatedanoutstationloungeatSanFrancisco. EVAAirloungeservicestypicallyincluderefreshments,businessfacilities,andtelevisionandreadingentertainment. InfinityMileageLands[edit] EVAAir'sfrequentflyerprogram,InfinityMileageLands,awardsmemberspointsbasedonmilestraveledandclassofservice.InfinityMileageLandspointsareredeemableforupgradesandfreetickets,andcanalsobeaccumulatedthroughcreditcarduse,rentalcaragencies,EvergreenLaurelHotels,andotherparticipatingservices.Membershipbenefitsincludeadedicatedreservationline,dedicatedcustomerservicehotlines,dedicatedcheck-inservices,holidaygifts(DiamondCardHolders),EvergreenLoungeaccess,additionalbaggageallowancewithpriorityhandling,anddiscountsoncarrentalsandhotels.[125] Membershipintotheprogramisfree.Theprogramisdividedintofourtiers:Green,Silver,Gold,andDiamond.[125]InfinityMileageLandsprivilegesareadditivebymembershiptier,withhighertiersincludingallbenefitslistedforpriortiers.TheprogramacceptsmilesflownonpartnerairlinesandStarAlliancepartnerssuchasAllNipponAirways,AirCanada,andUnitedAirlines,providedthattheflightsarebookedandloggedaccordingtoEVAAirfrequentflierrules.[125]Co-brandedCathayUnitedBank,AmericanExpress,Citibank,andDinersClubcardscanalsoearnmiles.[125]QualificationlevelsandgeneralbenefitsarelistedontheEVAAirwebsite.[125] Shuttleservices[edit] EVAAiroperatesthefollowingshuttleservicesintheUnitedStatesandEurope,freeforcustomers: To/fromJohnF.KennedyInternationalAirport(NewYorkCity):InNewJersey:JerseyCity,Piscataway,FortLee,EastHanover,CherryHill–InPennsylvania:SouthPhiladelphiaandCheltenham[126] To/fromGeorgeBushIntercontinentalAirport(Houston):StopsintheDallas-FortWortharea:Richardson[127] To/fromAmsterdamAirportSchiphol:Saint-Gilles(Sint-Gillis),Brussels(neartheBrussels-South(Midi)railwaystation)andBerchem,Antwerp(nearAntwerp-Berchembusstation)–Co-operatedwithReizenLauwersNV[128] Accidentsandincidents[edit] Todate,EVAAirhasnothadanyaircraftlossesorpassengerfatalitiesinitsoperationalhistory.[129]Asof21January2021,EVAAirisrankednumber6insafetyafterQantasandfiveotherairlinesbycntraveler.com. [130]AccordingtotheJACDECAirlineSafetyRanking2018,EVAAirwasranked15thoutof100majorairlines.[131]On2April2019,EVAAirwasvotedthirdbestairlineintheworldaccordingtoTripAdvisor'sTravelersChoicerankings,precededonlybySingaporeAirlinesandQatarAirways. On17July2014,EVAAirFlight088(BR088),enroutefromParistoTaipei,wasinthesameareawhenMalaysiaAirlinesFlight17wasshotdowninDonetskOblast,Ukraine.[132] On16December2016,EVAAirFlight015(operatedbyaBoeing777-300ERregisteredasB-16726)fromLosAngelesInternationalAirporttoTaiwanTaoyuanInternationalAirportnarrowlymissedcollidingwithAirCanadaFlight788ontakeoff,andsubsequentlynearlyimpactedMountWilsonabovePasadena,California.Withtakeoffsthateveningreroutedtotherarely-usedeastbounddepartureduetoweather,theLosAngelesairtrafficcontrollermistakenlytoldthepilottoturnleftinsteadofright(astheywouldiftheaircraftweretakingoffwestbound,overtheocean).Theaircraftcomplied,andinsteadheadednorth,climbingtomaintain5,000-foot-high(1,500 m)asitheadedtowards5,710-foot-high(1,740 m)Mt.Wilson.TheEVAaircraftwasforcedtotakeevasiveaction,andclimbto6,000feet(1,800 m),missingMt.Wilsonbylessthan600feet(180 m).AirCanadaFlight788,alsodepartingLosAngeles,wastakingthesamerouteastheEVAaircraftandwasforcedtoclimbto10,000feet(3,000 m)inevasiveaction.[133] On2December2017,EVAAirFlight035fromTorontoPearsonInternationalAirporttoTaiwanTaoyuanInternationalAirportstruckapolewhiletaxiingindarkness.Theaircraft(aBoeing777-300ERregisteredasB-16718)sufferedsignificantdamageonitsrightleadingedgeandwingsurface.Theaircrafthadnotbeentaxiingonthecenterlineafterdeicingandthereforelackedwingclearancewiththelightpole.[134] Controversiesandlabordisputes[edit] On19January2019,onEVAAir'sflightfromLosAngelestoTaoyuan,Taipei,adisorderlyoverweightAmericanpassengeraskedfemaleflightattendantsforassistanceinthelavatory.Claimingthatherecentlyhadsurgeryandwasphysicallyunabletowipehisbuttocks,hedemandedthattheflightattendantscleanhisbackside.Afterberatingthemwhentheyrefused,theflightattendantsreluctantlycomplied.ItwaslaterrevealedthatthepassengerwasafrequentEVAAircustomerwithahistoryofmakingsimilarquestionablerequeststotheairline'sflightattendants.Theairlinemovedtocancelthepassenger'sreturnflightbutlearnedthathediedinThailand.[135][136] On29January2019,afemaleEVAAirflightattendantissuedapubliccomplaintafterEVAAirfalselyaccusedheroftakingpartinpornography.[137] On20June2019,TaiwanFlightAttendantsUnion(TFAU)startedanairstrike.[138]EVAAirandTaiwanFlightAttendantsreachedanagreementon7July2019,statingthatthestrikewouldendon10July2019.[139]About1440flightswerecancelledandmorethan280,000passengerswereaffectedfromtheairstrike.ThestrikebecamethelongeststrikeinTaiwan'shistory.[140]TheairlineestimatedaprospectivelossofaboutUS$97millionasaresultofthestrike.[141] Seealso[edit] ListofairlinesofTaiwan AirtransportinTaiwan ListofairportsinTaiwan ListofcompaniesofTaiwan TransportationinTaiwan References[edit] ^ab"EVAAirwaystojoinStarAlliancethisweek".AustralianBusinessTraveller.27March2012. ^"EVAAirtojoinStarAllianceinJune".FocusTaiwan.CentralNewsAgency.20April2013.Retrieved24April2013. ^ab"CompanyProfile".EVAAirways. 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