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Using Your Desk Phone - Cornell College

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Pick up the handset or press speakerphone and go to Menu>Call History>Dialed Calls to browse the previously dialed numbers. Select the desired number and hit ... SkipNavigation. UsingYourDeskPhone InformationTechnology MenuAdditionalNavigationAfterHoursServicesComputerLabsComputerRepair-StudentsCoreApplicationProjectsEmailEmployeeandStudentDiscountsFaxingGetConnectedITGovernancePhone&VoicemailFacultyandStaffPhone&VoicemailEmergency/SecurityInformationUsingYourDeskPhoneConfigureYourVoicemailConferenceBridgeCollectCallsLongDistanceInternationalCallsFaxingInformationStudentPhonePoliciesReportingServicesSkypeforBusinessTrainingZoomVideoConferencingContactUs MakeaCallUsingYourDeskPhone TransferaCalltoAnotherExtension UnattendedTransfer Attended Transfer PickUpaCallRingingatAnotherExtension ToSetCallForwardingFromYourCellPhone ConnecttotheVoicemailofanExtension CallParking SettingDoNotDisturb Tomakecallsusingyourphone ThefollowinginformationillustratesthevariouswaysavailabletomakeacallusingaGrandstreamphone. Pickupthehandsetorhitthespeakerphonebuttonandusethedialpadtoenterthenumberandhitthe‘SEND’button. Hitthesendbuttontoredialapreviouslydialednumber. PickupthehandsetorpressspeakerphoneandgotoMenu>CallHistory>DialedCallstobrowsethepreviouslydialednumbers.Selectthedesirednumberandhitthe“send”buttontodialthenumber. Makeanunattendedtransfertoanotherextension Whileyouareconnectedtotheoutsideparty,presstheTRANSFERbutton. Dialthefour-digitextensionnumberofthepersonyouwishtotransferto. Hangup. Makeanattendedtransfertoanotherextension Putthecalleronhold. Pressanunusedlinebutton. Dialthefour-digitextensionnumberofthepersonyouwishtotransferto. Announcethecaller. PresstheTransferbuttonfollowedbytheLinethatiscurrentlyonhold. Thiswillmergethetwolines. Hangup. Topickupacallringingatanotherextension  Ifyouhearaparticularextensionringing,andyouknowthatpersonisnotabletotakethecall,youcantakethecallusingthe‘CallPickup’feature.Todothis,type: Dial*20*+ Thiswillredirecttheactivecallfromthespecifiedextensiontoyourextension. Tosetcallforwardingfromyourcellphone  SubmitaHelpdeskticketwithInformationTechnology. ForAvayaphones: PleasesubmitaHelpdeskticketwithInformationTechnology Forallotherphones: SelecttheMENUbutton ScrolldownandselectPREFERENCES SelecttheMENUbutton ScrolldownandselectFORWARDCALL ScrolldownandselectCALLFORWARDTYPE ScrolldownandselectCALLFORWARDIMMEDIATE SelecttheMENUbutton ScrolldownandselectCALLFORWARDNUMBER Enterthephonenumberyouwishtoforwardyourcallsto SelectOK ScrolldownandselectSAVE Exitmenubyeitherselectingthebackarrowseveraltimesorpickingupthehandset Todisablecallforwardingonyourphone SelecttheMENUbutton ScrolldownandselectPREFERENCES SelecttheMENUbutton ScrolldownandselectFORWARDCALL ScrolldownandselectCALLFORWARDTYPE ScrolldownandselectDISABLED SelecttheMENUbutton ScrolldownandselectSAVE Exitmenubyeitherselectingthebackarrowseveraltimesorpickingupthehandset DialCodes Dialcodesarekey/numbercombinationsusedtoaccessfunctionswithinthephonesystemdirectlyfromthephone.Theadministratorcanchangethesefrom3CXManagementConsole>Settings>Advanced>Dialcodestab.Thissectionwilldescribethedefaultdial-codes. Parkacall *0 Pickupaparkedcall *1 Pickupacall *20*+ Connecttoavoicemailofanextension *4+ ChangeprofilestatustoAvailable *30 ChangeprofilestatustoAway *31 ChangeprofilestatustoOutofOffice *32 DonotdisturbOFF *60 DonotdisturbON *61 SetextensionasloggedINtoqueues *62 SetextensionasloggedOUTofqueues *63 EmergencyCode-ForcephonesystemtoINorOUTofoffice BlockOutboundCallerID *5 Callparking Ifyouwishto“park”acallandthenpickupthecallfromanotherextension,thenyoucanparkthecallina‘Parkingorbit’andthenpickupthecallfromanotherextension. Toparkacall: BLINDTRANSFERBUTTONfollowedby*00to09tospecifytheparkingorbit. Forexample*01willplacethecallintheparkingorbit1. *02willplacethecallintheparkingorbit2etc. Topickupaparkedcall: *10to19wherethe0–9istheparkorbitnumber Forexample*11willpickupanycallsparkedinparkingorbit1 *12willpickupanycallsparkedinparkingorbit2 Multiplecallsinparkinglots Parkinglotssupportparkingofmultiplecalls.Therefore,whenun-parking,youcanaddtheextensionnumberfromwhichthecallwasparkedtobesurethatyouun-parktheparticularcallyouhadinitiallyparkedthere. Forexample,ifextension100parkedacallinpark0,thiscallcanbepickedupbyextension101bykeyingin*10100 ExamplesforpopularIPphones Someexamplestoparkacallwithpopularphones: Grandstream–presstheTRANSFERbuttonanddial*00 Snom–presstheTRANSFERbuttonanddial*00 Polycom–presstheTRANSFERbutton,fromthescreen,thenchoosetheoptionBLINDandthendial*00 Cisco–choose“more”optiononthescreen,chooseBlndXfranddial*00 Linksys–presstherightarrowkeyonthenavigationbuttonformoreoptionsandthenchoosebxferanddial*00 Note:CallPickupandCallParkareonlyavailableincommercialeditionsof3CXPhoneSystem ConnecttotheVoicemailofanExtension ToleaveamessageinaVoicemailboxofaparticularExtension: Dial*4{ext} Forexample,*4100,willleaveavoicemailmessageinthevoicemailboxofextension100. SettingDoNotDisturbON/OFF TospecifyDND(DoNotDisturb)foraparticularextension: Dial*60tosettheextensiontoDoNotDisturb:OFF Dial*61tosettheextensiontoDoNotDisturb:ON  RequestInfo VisitCornell ApplyNow

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