Smartr Frequently Asked Questions (FAQ) - SmartRecruiters

Smartr is the system that powers the hiring experience between over 4,000 employers and candidates like you, but we do not control each employer's actual ... Skiptomaincontent Noheaders SayhellotoSmartr,yourcoachthroughthehiringprocessatyourfavoritecompanies Seeandunderstandwhereyouareinthehiringprocess See jobmatchesanduniqueinsights Optimizeyourresumetostandouttothehiringteam Readtipsandtricksforinterviewsandresumes Belowyoucanfindsomeofthemostcommonquestionsaskedbyourusers. Pleasereviewthese firstbeforeyou contactsupport! 01.IsusingSmartrfreeofchargeorwillIberequiredtopay?Smartrisfreeofcharge! AsoftodayallSmartrfunctionalitiescanbeusedfreeofcharge!  02.CanIeditmyEmailAddress?Unfortunately,neitheryounorSmartr isabletochangetheemailaddressonyourSmartrProfile. Onceyou apply forajob,theemailaddresssubmittedontheapplicationistiedtoyourCandidateprofile.Thebestrecommendationwecanmakeistoaccesstheapplicationandreapplyforthepositionusingthecorrectemailaddress. Makesuretonotifythehiringteamatthecompanythatyouarethesamepersonasthepersonwiththeundesiredemailaddress.Youcandothisbyusingthe‘MessagetoHiringManager’textfieldlocatedontheapplication. 03.HowcanIchangeMyName?Youcaneditthenameontheapplicationusingyour SmartrProfile createdafterthesubmissionoftheapplication.Pleasefollowtheinstructionsbelow; Accessyour SmartrProfile (Navigateto smartr.me) LogIn Clickthe‘Completemy SmartProfile’button Clickthepenciliconinthe'PersonalInformation'section   Aftereditingyourname,Clickthe'Save'button Youwillbeaskedtoupdatethecompaniesthatyouappliedtowithyourrecentchanges.Clickthe'Yes'button.Onceyoucompletethesetasksyournamewillbesuccessfullychangedatthecompanythatyouappliedto. 04.WhoisabletoseeorsearchmySmartrProfile?YourSmartrProfileis onlyvisibletoyou,unlessyoudecidetoeither: SharealinktoyourSmartrProfiletoothersaftermakingitpublic(Ideal topromoteyourselfandyourskills!)  or Attachalinktoyourapplicationwhenapplyingtojobs(agreatwaytoshowthecompany’sHiringTeamyourProfileandSkills!) YouhavefullcontroloverthevisibilityandusageofyourSmartrProfileusingthe ‘Share’buttonorthe‘MySmartrProfile’Settings inyourSmartrProfile. YoucanfindthesesettingswheneditingyourSmartrProfile.Seethescreenshotsbelow.   Youcan atanytime deactivatethepubliclinkusingthetoggleand/orthe‘DeactivatemyLink’buttonseeninthescreenshotsabove. Alsorestassuredthat,whensubmittinganapplication,thatapplicationisonlyvisibletothecompanyyouapplied to.Forexample;ifyou appliedtotwo(2)companies,H&MandDentsu,H&McannotseetheDentsu applicationandviseversa. 05.HowdoIDeletemySmartrProfile?Wewouldbesadtoseeyougo.  PleasekeepinmindthatcurrentlybasicusageofSmartrisfreeofchargeandthatyourSmartrProfileisonlyvisibletoyouandthecompaniestowhichyou’veappliedtoandtonooneelse! IfyoustillwishtodeleteyourSmartrProfileyoucan; AccessSmartrProfileviahttps://smartr.me.Makesuretousethesameemailaddressyouusedtoapply; Clickyourname,upperright-handsideofyourcandidateportal. Clickonthe'Settings' Clickthe'DeletemySmartr account' Fromthepop-upwindow,checkthe2acknowledgmentquestionsandclickthe'Yes,IwouldliketodeletemySmartr CandidatePortalaccount.'button 06.WhenwillIhearfromtheHiringTeamofthecompanywhichIappliedto?Smartristhesystemthatpowersthehiringexperiencebetweenover4,000employersandcandidateslikeyou,butwedonotcontroleachemployer’sactualrecruitingoperationsortiming.However,we canofferalittleinsightintotheapplicationprocess. Oncetheemployeryouappliedtohasmovedthehiringstepforwardorsetupaninterview,youwillautomaticallyseethatchangeinyourdashboard --accessibleat www.smartr.me,andviaemail. Whileeverycompanyhasitsownprocess,thetypicalflowgoessomethinglikethis: 1.    Recruitersreviewresumes/applications 2.    Recruitersscreencandidatesbyphone 3.    HiringManagerinterviewscandidates 4.    Teaminterviewscandidates 5.    Candidatestakeskillstests 6.    Executive/approverinterviewscandidates 7.    Recruiterscheckreferences 8.    Backgroundcheckisrunifneeded Note:onlyincaseyouhaveappliedtoajobofoneofourEnterprisecustomers,thestatuswillbeupdated.JobsthatyouhaveaddedmanuallyorusingSmartrInboxtoSmartr willnotbeupdatedautomatically.Youcandothateasilybyusingdrag-anddropbetweenstatuses. Pleasekeep inmindthattheaveragecompanytakes 36days tofillapositionwith 30% ofcompanieshiringinunderamonth& 70% takingbetween1-4months.There’sbeena4Xincreaseinthenumberofapplicationsperjob,sotheHiringTeammaybeswampedinreviewingapplications.Wehopethattheygettoyourssoonandupdateyouwiththenextsteps. Weareworkingon'SmartrInsights'thatwillgiveyoumoreinformationabouttheapplicationstatusandwhenyoucouldexpectaresponsefromthehiringteam. Assaid,webuildenterprisetalentacquisitionsoftware usedbycompaniestopowertheirhiringsuccessandare notdirectlyinvolvedinthehiringprocessofthesecompanies.Everycompanyhasadifferenthiringprocessandthereisnowaytopromisewhenthenextupdatewilltakeplace. Toincreaseyourchances(ittakesonaverage20applicationstolandajob!): Keep yourSmartrProfileuptodate Setyourjobpreferences Applyto ourpersonalizedjobrecommendations Andifyou’veappliedtootheropportunitieswithinSmartr,wehopethatyouhearbackassoonaspossible!        07.Icannolongerseemyapplicationonthe'MyApplications'screenMostlikelyyourapplicationwasunsuccessfulandhasbeen"Archived". Basically,the"Archived"statusmeansthatyourapplicationwaseitherTransferred,Withdrawn,orRejectedbytheHiringTeam.Havingsaidthat,everyHiringTeamhasdifferentpracticesandhastheoptiontoreachouttotheircandidatesattheirdiscretion.Also,thereisnowayforSmartr totellyouthereasonwhytheHiringTeammarkedyourapplicationas"Archived".  Archivedapplicationscanbefoundasfollows: Clickonyourname Clickthe‘Settings’buttoninthepop-upwindow Scrollto‘ReviewmyArchivedJobs’button Don'tlosehope!Eventhoughitdidn'tworkoutthistime,thereisalwaysmoreopportunity.Weencourageyouto: Updateyourprofile -Addmoreexperienceandskillsrelevanttopositionsyou'reinterestedintostandoutfromthecrowd. Applytootherjobs -SearchthroughthousandsofactivejobopportunitiesinSmartr. Youmightbepleasantlysurprisedbyrecommendedjobs. Tryoutourcontentintipsandtricks -Furtherimproveyourchancesoflandingyourdreamjob. PleasekeepinmindthatSmartRecruitersisanenterprisetalentacquisitionsuiteusedbycompaniestomaketheirhiringsuccessbyfindingcandidatesthroughourplatform.SmartRecruitersisnotinvolvedinthehiringprocessofourcustomers. 08.Iwasreferredtoapositionwithacompanyandcannotseethejobonthe'MyApplications'screenCurrently,Smartr onlyshowsapplicationsthatoriginatedfromourSmartRecruiters1-Clickservice:akaapplicationswhereyouofficiallyappliedtoapubliclysourcedapplication.InternaljobsofcompaniesarenotshownwithinSmartr. Pleaseverifythetypeandstatusofyourapplication withthecompanies'Hiringteam. 09.HowcanIWithdrawmyApplication?Towithdrawyourapplicationfollowthestepsbelow: Navigatetosmartr.me  Loginusingthesameemailaddressusedtoapply Clickthe‘Home’button Clickonthejobtitleyouwishtowithdrawfrom Clickthe‘SEEMYAPPLICATION’buttoninthesidepanel Scrolldowntothebottomofthepageandclickon‘ViewOptions’. Hereyou'llbeabletowithdrawfromaparticularjobbyclickingthetwo(2)consentboxes Thenclick,'Yes,Iwouldliketowithdrawmyapplication' 10.HowcanIviewArchivedApplications?The"Archived"statusmeansthatyourapplicationwaseitherTransferred,Withdrawn,orRejectedbytheHiringTeam. EveryHiringTeamhasdifferentpracticesandhastheoptiontoreachouttotheircandidatesattheirdiscretion.Also,thereisnowayforSmartr totellyouthereasonwhytheHiringTeammarkedyourapplicationas"Archived".  Archivedapplicationscanbefoundasfollows: LogintoyourSmartrProfileatsmartr.me Clickonyourname Clickthe‘Settings’buttoninthepop-upwindow Scrollto‘ReviewmyArchivedJobs’button 11.Whatdoes'StatusInactive'mean?Thisstatusisshownonyourapplication. StatusInactivemeansyourapplicationwaseitherRejected,WithdrawnorMovedtoanotherJobbytheHiringteam.  EveryHiringTeamhasdifferentpracticesandunfortunately,thereisnowayforustogiveyoumoredetailsabouttheirdecisions. SmartRecruitersisanenterprisetalentacquisitionsuiteusedbycompaniestomaketheirhiringsuccessbyfindingcandidatesthroughourplatform.SmartRecruitersandSmartrarenotinvolvedinthehiringprocessofourcustomers. 12.IWithdrewmyApplicationandwanttoReapplyWe understandtherearecasesthatrequire youtowithdrawandthenreapplytoaposition.Thismightbethecasewhenyouwanttochangetheinformationyouprovidedduringtheinitialapply.Atthismomentthereis,unfortunately,nodirectwaytodothisusingSmartr.Weareworkingonthat. Ifajobhasn’texpiredyetandthecompanyisstillsourcingtheposition,youcanapplytoapositionpreviouslywithdrawnbyfollowingthestepsbelow: Logintosmartr.me  Clickonyourname  Clickthe‘Settings’buttoninthedrop-downwindow Scrolltoandclickthe‘ReviewmyArchivedJobs’button Clickthejobyouwishtoreapplyto Intheslideoutpanelclickthe‘SEEMYAPPLICATION’button Clicktheonthejobtitletoaccesstheapplication(ifstillsourcing)  Nowapplyusingthe‘ApplywithProfile’button Beforere-submittingyourapply,reviewtheentireapplicationandmakeaccurateadjustments. NOTE:Tomakesurethisapplicationwillshowonthetrackerboardagain,deletetheapplicationfromyourArchivedjobsbyclickingthethreedotsontherightandchoosing"Delete".   13.IhavetroubleResettingmyPasswordOnyourcomputer youcanresetyourpasswordbyfollowingthestepsbelow: Navigatetohttps://www.smartr.me/public/sign-in? Clickthe‘ResetPassword’link EnterthesameemailaddressyouusedtowhencreatingyourSmartrProfile Clickthe‘Submit’button Checkyourmailboxforanemailfrom [email protected] abuttontaking youbacktoSmartrtoresetyourpassword. TIP:MakesuretocheckyourSPAMfolder! TIP:Pleaseaddnotifications@smartr.metoyourcontactsortoyourlistofsafeemailsenders. Resettingyourpasswordwhenonyourmobile Ifyouareonamobilephone thelinktoresetyourpasswordiscurrentlynotvisible.Followtheinstructionsbelowonyourcomputerorusetheoption'Desktopsite'or'Showdesktopversion'onyourmobilephonetohaveaccesstothedesktopversionofourwebsiteandtheResetPasswordoptionandthenfollowtheinstructionsasmentionedabove.     14.IhavetroubleSending/SubmittingmyApplicationIfyouencounterissuesfinalizingandsendingyourapplication,makesuretocheckthefollowing: MakesurethemessagetothehiringmanagerdoesNOTcontainanyspecialcharacterslike{,},\,,; Theformindicateswhenthisisthecaselikeshownbelow Makesuretodisableanypopup-blockersoftwareyouhaveinstalledforourwebsite(s).Ourso-calledCaptcha weusetopreventsendingspamtocompaniesmightbeaffectedbythisandthiswouldpreventtheapplicationtobesent.    15.Acompanyhasaskedmetopaytobehired.WhatshouldIdo?Ifacompanyhasaskedyoutopayafeetobehiredortostartyourjob(equipmentetc),thenitismostlikelyascam.Wesuggestyoudon’tsendmoneytoanycompanytobehired.Ifyoureceiveasuspiciouscontact,[email protected]. TheonlytimeyouareaskedtopaywithinSmartrisifyouwouldliketoenjoySmartrpremiumfeaturesorpartnerserviceslikeupskillingclasses.Ifyouareindoubt,pleasecontactoursupportteambeforesendinganypayment.     16.WhyamInolongerseeinganoptiontouseJobSearch?Smartr helpsyoutobemoresuccessfulinyourapplicationprocess. Weapologizeforanyinconveniencecausedbyremoving theJobSearchfeature. Lookingatourdatawerealizedthatusersprefertheresultsfromrecommendationsoverthosefrom jobsearches(usersapply15%moretojobsfromrecommendations).Alsojobsearchhadsomelimitations.Forexample,itwasnotallowingyoutolookforjobsin awholecountry. OurjobpreferencesthatwillbeusedforrecommendationsDOEShavethatoption!:) Inshort,wehavedecidedtoreallyfocusongivingyousuitablerecommendedjoboffersandhelpyousavetimebynolongerneedingtosearchyourself. Weknowthatalotofuserswerelookingforjobsataparticularcompany,typicallythecompanytheyalreadyappliedto.Goodnews;soonwewilllaunchaspecialsectioninourrecommendedjobsshowingyouothersuitablejobsatthecompaniesyou'veappliedto. PleasegoaheadandhavealookatyourrecommendedjobsintheMyJobsRecommendationssection.MakesuretoupdateyourpreferencesandalsoprovideenoughSmartrProfiledata(education,workhistoryandskills)forustoworkwith! 17.WhyamInotseeinganyjobrecommendations?Smartr helpsyoutobemoresuccessfulinyourapplicationprocessandwerecommendjoboffersbasedonyourprofile,yourjobpreferences,andpastapplications. Themechanismweuseisquitecomplexandusestheinformationwehaveavailabletogeneratethebestandmostpersonalizedmatches. Tobeableforustoprovideyouwithoffersweaskyouto: Updateyour SmartrProfile with asmuchinformationaspossibleespeciallyEducation,WorkHistory,andSkills Updateyourjobpreferences withyourpreferredlocation(s),jobtitle(s)andemploymenttype(s) PleasegoaheadandhavealookatyourrecommendedjobsintheMyJobsRecommendationssection andmakesuretoprovideuswithenoughinformationforustohelpyou. 18.Whyisthe'SmartrJobSearch'Chromeextensionnolongeravailable?Smartr helpsyoutobemoresuccessfulinyourapplicationprocessandwewanttoprovideyouwiththebestpossiblesupport. Unfortunately,usershavebeenreportingalotofissueswiththeChromeextensionandwearenowdeliberatingwhattodonext.Inthemeantime,wehavedecidedtounpublishtheextensionfromtheChromewebstore. Donotworrythough! YoucanstilladdinterestingjobsyoufindonthewebtotheSmartrtrackerboardusingthe'Addjobmanually'optionontheSavedJobsPage Itisfastandeasy. Wearesorryforanyinconveniencecaused.   Yourquestionnotanswered?Pleasecontactsupportviatheemailbelow: