Terms And Conditions - GLTalk,android,ios,free,free app,free ...

GLTalk Services are available at different price points as advertised on the Website. We reserve the right to change the pricing at any time. Togglenavigation Home Features&Benefits Plans&Rates GLNumber Register Download ContactUs FAQ SignIn GLTalk TERMSANDCONDITIONS   TheGLTalkservicesofferedonthiswebsite(“Services”)andprovidedbyGoldLineTelemanagementInc.(GoldLine)aresubjecttothefollowingTermsandConditions. Byvisitingthiswebsite(Website”)You(“You”orthe“User”)accepttheseTermsandConditionsandthetermsandconditionsofGoldLine’sPrivacyPolicywhichareincorporatedhereinbyreference,andagreetobeboundbythem. IfYoudonotagreetotheseterms,thenpleasedonotusetheGoldLineWebsite.GoldLinereservestherighttochangeoramendtheseTermandConditionsorPrivacyPolicyatanytimeandtonotifyYoubypostinganupdatedversionoftheTermandConditionsonthisWebsite.TheamendedTermsandConditionsorPrivacyPolicy,asthecasemaybe,shallbeeffectiveimmediatelyuponposting.   1.    NOACCESSTOEMERGENCYSERVICES. ThereareimportantdifferencesbetweenGLTalkandyourmobileandfixed-linetelephoneandSMSservices.GLTalkdoesnotprovideaccesstoemergencyservicesoremergencyservicesproviders,includingthepolice,firedepartments,orhospitals,orotherwiseconnecttopublicsafetyansweringpoints.Youshouldensureyoucancontactyourrelevantemergencyservicesprovidersthroughamobile,fixed-linetelephone,orotherservice.   2.   INTELLECTUALPROPERTYRIGHTS IntellectualPropertyRightsofGoldLine.TheServicesincludinganysoftwareprogramsavailableonorthroughtheWebsite(collectively,the"Contents")areownedbyGoldLineand/oritslicensorsandareprotectedbyapplicabledomesticandinternationalcopyrights,trademarks,servicemarks,patentsorotherproprietaryrightsandlaws. Youarestrictlyprohibitedfromandshallnotrecord,copy,distribute,publish,perform,modify,download,transmit,transfer,sell,license,reproduce,createderivativeworksfromorbasedupon,distribute,post,publiclydisplay,frame,link,orinanyotherwayexploitanyportionoftheContents,inwholeorinpart.AnyrightsnotexpresslygrantedtoYouarereserved.Anyviolationofcopyrightlawsmayresultinseverecivilandcriminalpenalties.Violatorswillbeprosecutedtothemaximumextentpossible. LimitedLicensebyGoldLine. GoldLinegrantsYoualimitedlicensetousetheServicesonlyaspermittedhereinandsubjecttotheseTermsandConditions.AsaconditionofyouruseoftheContents,youagreenottousetheContentsforanypurposethatisunlawfulorprohibitedbytheseTermsandConditions.Youalsoagreestoabidebyallapplicablelocal,provincial,federal,state,nationalandinternationallawsandregulationsandaresolelyresponsibleforallactsoromissionsthatoccurunderyouraccountorpassword,includingthecontentofyourtransmissions. IntellectualPropertyRightsofUser. TheinformationandcontentsthatyousubmitaspartoftheregistrationprocessorthroughyouruseoftheServicesareownedbyyouandyourlicensors,andGoldLinedoesnothaveanyclaimsofownershipthereto. Youherebyrepresentandwarrantthatyouhaveallnecessaryrightstosuchinformationandcontents. LimitedLicensebyUser. YouherebygranttoGoldLinealimitedworldwide,non-exclusive,royalty-free,transferrablelicensetouse,reproduce,distribute,displaytheinformationandcontentthatyouupload,submit,sendorreceivethroughtheServicesforthespecificpurposeofallowingGoldLinetooperateandprovidetheServices(suchasdisplayingyourprofilepictureandon-linestatus,transmittingyourmessages,storingyourundeliveredmessages,etc). AnyrightsnotexpresslygrantedtoGoldLinearereservedbyYou. RestrictionsonUse. Youmaynot:(a)reverseengineer,decompile,translate,adapt,ordisassembletheServicesnorshallYouattempttoreconstructordiscoveranysourcecode,underlyingideas,algorithms,fileformatsorprogramminginterfacesoftheServicesbyanymeanswhatsoever(exceptandonlytotheextentthatapplicablelawprohibitsorrestrictsreverseengineeringrestrictions,andthenonlywithpriorwrittennoticetoLicensor); (b)send,store,ortransmitvirusesorotherharmfulcomputercodethroughorontoourServices;(c)gainorattempttogainunauthorizedaccesstoourServicesorsystems;(d)interferewithordisrupttheintegrityorperformanceofourServices;(e)collecttheinformationoforaboutotherusersinanyimpermissibleorunauthorizedmanner;(g)sell,resell,rent,orchargeforourServices;or(h)distributeormakeourServicesavailableoveranetworkwheretheycouldbeusedbymultipledevicesatthesametime.   3.    PRICING,PAYMENTANDCURRENCY Pricing.GLTalkServicesareavailableatdifferentpricepointsasadvertisedontheWebsite. Wereservetherighttochangethepricingatanytime. PayasYouTalkPlan.IfYouchooseour“PayasYouTalk”Plan,YouwillonlypayfortheminutesoftalktimethatYou use,atthethencurrentrateforeachofYourcalls’destinationassetforthontheWebsite. YouwillberequiredtopurchasetalktimesbyaddingfundstoYourprepaidaccount. OnceYouhaveaddedfundstoYourprepaidaccount,Youwillbeabletocallanywhereintheworldatlowperminuterates. Youunderstandandagreethatprepaidfundswillexpiretwo(2)yearsafterYourlastuse. 10CountriesPlan. The“10CountriesPlan”isasubscription-typeplan. IfYouchooseour“10CountriesPlan”,Youcancalltheten(10)pre-determinedcountriesaslistedontheWebsite,foruptoamaximumof 1000minutespermonth,forthelowmonthlyfeeindicatedontheWebsite. Pricingfor10CountriesPlanaswellasthelistofavailablecountriesmaychangewithoutnotice. 50CountriesPlan. The“50CountriesPlan”isasubscription-typeplan.IfYouchooseour“50CountriesPlan”,Youcancallthefifty(50)pre-determinedcountriesaslistedontheWebsite,foruptoamaximumof 1000minutespermonth,foralowmonthlyfeeindicatedontheWebsite. Pricingfor50CountriesPlanaswellasthelistofavailablecountriesmaychangewithoutnotice. CallstootherGLTalkUsers. CallbetweenGLTalkusersarefreeofcharge. DatausagechargesmayapplyandYouareencouragedtocheckwithYourprovider. RecurringFees.Forsubscription-basedplans,thefirstmonth'ssubscriptionmustbepaidinadvance.Thereafter,monthlysubscriptionswillbechargedautomaticallyuntilYoucancelyoursubscription(whichYoumaydopursuanttoSubsection(h)below)oruntilyoursubscriptioniscancelledbyGoldLine.  PaymentMethods.ForallpurchasesofGLTalkServices,paymentsmustbemadebymeansofavalidcreditcard.GoldLineacceptsmajorcreditcardsincluding,VisaandMasterCard.Pleasebesuretoprovidetheexacte-mailaddress,telephonenumberandthebillingaddressyourcreditcardbankhasonfileforYou.Incorrectinformationmaycauseadelayinprocessingyourorder.Ifyourcreditcardtransactionisapproved,andcompletedthroughourpaymentsystem,thengetschargedbackorrefusedforanyreason(BankChargeBack),Youwillbechargeda$25.00Chargebackfeetocoverourbankcharges.. DeactivationofSubscriptionPlans. Subscriptionsmaybedeactivated priortothebeginningofthenextbillingcyclethroughthedeactivationprocesssetforththroughyourApponceyoulogin.Deactivations cannotbeacceptedforbillingcyclesthathavealreadybegun.TheGLTalkServicesaredesignedtobeusedbyonephonenumberandforvoiceservicesonly.AnymisuseofservicewillresultinterminationofYourServices. Currency.AllpricingandchargesshowninthisdocumentareinU.S.currency.    4.   USEOFTHEWEBSITEANDTHESERVICES Third-PartyContentandWebsites. TheWebsitemaycontainlinkstowebsitesthatarenotownedorcontrolledbyGoldLine.GoldLineassumesnoresponsibilityforthecontent,privacypolicies,orotherpracticesofthird-partywebsites.Youareencouragedtoreadthetermsandotherpoliciesofsuchwebsites.ByusingtheWebsite,YouagreethatGoldLineshallnotbeliableinanymannerduetoyouruseofanythird-partycontentsorwebsite.Inaddition,GoldLinewillnotandcannotcensororeditthecontentofanythird-partysite.ByusingtheWebsite,YouexpresslyrelieveGoldLinefromanyandallliabilityarisingfromyouruseofanythird-partywebsite. TransmissionofPersonalData.YouacknowledgeandagreethatbyprovidingGoldLinewithanypersonalorproprietaryuserinformationthroughtheWebsite,youconsenttothetransmissionofsuchpersonalorproprietaryuserinformationoverinternationalbordersasnecessaryforprocessinginaccordancewithGoldLine'sstandardbusinesspractices. NoCommercialUse. TheServicesareforpersonaluseonlyandanyunauthorizedcommercialuseofServicesisstrictlyprohibited. Furthermore,YoushallnotusetheServicesformasscommunicationpurposessuchasbulkmessaging,auto-messaging,auto-dialing,orthelike. RegistrationandAccount. Whenregisteringyouraccount,Youmustprovideaccurateandcompleteinformationasrequested,includingyourcurrentmobilephonenumber. Youagreetoreceivetextmessagesandphonecalls(fromusorourthird-partyproviders)withcodestoregistertheGLTalkServices. AddressBook. YouagreetoprovideusthephonenumbersofcontactsinyourmobilephoneaddressbookonaregularbasistoallowustoprovideourServices. DevicesandSoftware.YouunderstandandagreethatYoumustprovidecertaindevices,software,anddataconnectionstousetheGLTalkServicesasthesearenototherwisesuppliedbyGoldLine.SolongasyouusetheGLTalkServices,youconsenttodownloadingandinstallingupdatestoourServices. Username/Password.GoldLinemayissueYou(oryoumaychoose)ausernameand/orpasswordforaccesstotheServices.Youmustholdandsecureanysuchusernameorpasswordasstrictlyconfidential.Accordingly,Youshallnotallowfriends,family,businessassociatesorotherpersonsaccesstooruseofsuchusernameorpassword.GoldLineshallnotberesponsiblewhatsoeverintheeventthatyourpasswordismisappropriatedbyathirdparty. YoumustnotifyGoldLineimmediatelyofanybreachofsecurityorunauthorizeduseofyouraccount.AlthoughGoldLinewillnotbeliableforyourlossescausedbyanyunauthorizeduseofyouraccount,YoumaybeliableforthelossesincurredbyGoldLineorothersduetosuchunauthorizeduse.Accesstoanduseofpasswordprotectedand/orsecureareasoftheServicesisrestrictedtoauthorizedusersonly.UnauthorizedindividualsattemptingtoaccesstheseareasoftheServicesmaybesubjecttoprosecution. Useof"Cookie"FileFeatures.GoldLinereservestherighttostoreinformationonauser'sbrowserintheformofa"cookie"orsimilarfileforpurposesofmodifyingtheWebsitetoreflectusers'preferences.TheGoldLinePrivacyPolicyprovidesadditionalinformationregardingGoldLine'useofcookies. DataUsageandThirdPartyFees. YoushallberesponsibleforallcarrierdataplanandotherthirdpartyfeesandtaxesassociatedwithyouruseofGLTalkServices. UnauthorizedUseofGLTalkServices. YoushallnotuseorobtaintheServiceinanymannerthatiscontrarytooravoidsGoldLinepoliciesandprocedures,includinginanillegalorimpropermanner. Furthermore,YoushallnotusetheServicesinanywaythat(i)isagainstanyapplicablelaws;(ii)isinviolationoftherightsofGoldLineoranythirdparty;(ii)isindecent,deceptive,defamatory,libelous,harassing,fraudulent,obsceneorpornographicmaterial,hatespeechYoushallnotifyusimmediately,inwritingorbycallingourcustomersupportline,ifyoubecomeawareatanytimethatyourServiceisbeingstolen,fraudulentlyusedorotherwisebeingusedinanunauthorizedmanner. 5.   DISCLAIMEROFWARRANTY;LIMITATIONOFLIABILITY;INDEMNIFICATION General.ByusingtheWebsiteandtheContents,Youexpresslyagreethatsuchuseisatyoursolerisk.TheWebsiteandtheContentsareprovidedonan"ASIS"and"asavailable"basis.NeitherGoldLinenoritsaffiliatedentitiesnoreachoftheirrespectiveofficers,directors,employees,agents,third-partycontentproviders,designers,contractors,distributors,merchants,sponsors,licensorsorthelike(collectively,"Affiliates")warrantthatuseoftheWebsiteorContentswillbeuninterruptedorerror-freeorfreefromviruses,securitybreachesorthelike.NeitherGoldLinenoritsAffiliateswarranttheaccuracy,integrity,usefulnessorcompletenessoftheContentsofferedforsaleontheWebsite.ThosewhochoosetoaccessthisWebsiteandtheServicesdosoattheirownriskandareresponsibleforcompliancewithanyandalllocallaws,ifandtotheextentsuchlocallawsareapplicable. GOLDLINEDOESNOTCONTROL,ANDISNOTRESPONSIBLEFOR,CONTROLLINGHOWORWHENOTHERUSERSOFTHESERVICESUSETHESERVICESORTHEFEATURES,SERVICES,ANDINTERFACESTHATTHESERVICESPROVIDE.GOLDLINEISNOTRESPONSIBLEFORANDARENOTOBLIGATEDTOCONTROLTHEACTIONSORINFORMATION(INCLUDINGCONTENT)OFOTHERUSERSOROTHERTHIRDPARTIES.YOUHEREBYRELEASEUSANDOURAFFILIATES(ASDEFINEDINSECTION4(a)ABOVE,FROMANYCLAIM,COMPLAINT,CAUSEOFACTION,CONTROVERSY,ORDISPUTE ANDDAMAGES,KNOWNANDUNKNOWN,RELATINGTO,ARISINGOUTOF,ORINANYWAYCONNECTEDWITHANYSUCHCLAIMYOUMAYHAVEAGAINSTANYTHIRDPARTIES. GOLDLINEANDITSAFFILIATESDONOTMAKEANYWARRANTIESOFANYKIND,EITHEREXPRESSORIMPLIED,INCLUDING,WITHOUTLIMITATION,WARRANTIESOFTITLEORWARRANTIESOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSEORNON-INFRINGEMENT,WITHRESPECTTOTHESERVICESSOLDTHROUGHTHEWEBSITE. NEITHERGOLDLINENORITSAFFILIATESSHALLBELIABLEFORANYDIRECT,INDIRECT,INCIDENTAL,SPECIALORCONSEQUENTIALDAMAGESARISINGOUTOFTHEUSEOFORINABILITYTOUSETHEWEBSITE,EVENIFSUCHPARTYHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES. GOLDLINE’SANDITSAFFILIATES’AGGREGATELIABILITYTOYOUPURSUANTTOYOURUSEOFTHESERVICESORTHETERMOFTHISAGREEMENTSHALLBEEXPRESSLYLIMITEDTOTHEGREATEROFTHEAMOUNTPAIDTOGOLDLINEPURSUANTTOTHISAGREEMENTINTHETWELVE(12)MONTHPRECEEDING THETIMETHATTHECAUSEOFACTIONAROSE,AND ONEHUNDREDU.S.DOLLARS($100.00USD). THISLIMITATIONONLIABILITYINCLUDES,BUTISNOTLIMITEDTO,THETRANSMISSIONOFANYVIRUSESWHICHMAYINFECTAUSER'SEQUIPMENT,FAILUREOFMECHANICALORELECTRONICEQUIPMENTORCOMMUNICATIONLINES,TELEPHONEOROTHERINTERCONNECTPROBLEMS(e.g.,YOUCANNOTACCESSYOURINTERNETSERVICEPROVIDER),UNAUTHORIZEDACCESS,THEFT,OPERATORERRORS,STRIKESOROTHERLABOURPROBLEMSORANYFORCEMAJEURE.GOLDLINECANNOTANDDOESNOTGUARANTEECONTINUOUS,UNINTERRUPTEDORSECUREACCESSTOTHEWEBSITE. WITHOUTWAIVINGTHEEXCLUSIVEGOVERNINGLAWCLAUSEBELOW,SOMEJURISDICTIONSDONOTALLOWEXCLUSIONOFIMPLIEDWARRANTIESORLIMITATIONSOFLIABILITYFORINCIDENTALORCONSEQUENTIALDAMAGES,SOTHEABOVELIMITATIONSOREXCLUSIONSMAYNOTAPPLYTOYOU.INSUCHJURISDICTIONS,THELIABILITYOFGOLDLINEANDITSAFFILIATESSHALLBELIMITEDTOTHEGREATESTEXTENTPERMITTEDBYLAW. Indemnity. Youagreetodefend,indemnifyandholdharmlessGoldLineanditsAffiliatesfromandagainstanyandallclaims,damages,obligations,losses,liabilities,costsordebt,andexpenses(includingbutnotlimitedtoattorney'sfees)arisingfrom:(i)youruseofandaccesstotheWebsiteorContents;(ii)yourviolationofanytermoftheseTermsandConditions;(iii)yourviolationofanythirdpartyright,includingwithoutlimitationanycopyright,property,orprivacyright.ThesedefenseandindemnificationobligationswillsurvivetheseTermsandConditionsandyouruseoftheServicesorWebsite.   6.   GENERALTERMS Notices.NoticesbyGoldLinetoYoumaybegivenbymeansofageneralpostingattheWebsite.Notices(includingquestions,complaints,orlegalnotices)byYoumaybegivenbyelectronicmessagesorconventionalmail,asfollows:(i)Electronicmail(e-mail)[email protected]; (ii)Mailandcourierdeliveriesmustbesentto:GoldLineTelemanagement,Inc.,300AllstateParkwayMarkham,OntarioL3R2P2Canada. WrittenAgreement.TheseTermsandConditionsconstituteawrittenagreementbetweenYouandGoldLine.AprintedversionoftheseTermsandConditions,andofanynoticegiveninelectronicformrelatedtothisagreement,shallbeadmissibleinjudicialoradministrativeproceedingstothesameextent,andsubjecttothesamerestrictions,asotherbusinesscontracts,documents,orrecordsoriginallygeneratedandmaintainedinprintedform.Furthermore,YouherebywaiveanyandalldefensesYoumayhavebasedontheelectronicformoftheseTermsandConditionsandthelackofsigningbythepartiesheretotoexecutetheseTermsandConditions. EntireAgreement.TheseTermsandConditionsconstitutetheentireagreementbetweenYouandGoldLinerelatedtothisWebsite.TheseTermsandConditionssupersedeallpriorwritten,oral,orelectronicagreementsbetweenYouandGoldLinerelatingtothisWebsite. LimitationofCauseofAction.YouandGoldLineagreethatanycauseofactionarisingoutoforrelatedtotheServicesmustcommencewithinone(1)yearafterthecauseofactionaroseorbeforeverbarred. AbilitytoAcceptTermsofService. YouaffirmthatYouareeithermorethan18yearsofage,oranemancipatedminor,orpossesslegalparentalorguardianconsent,andarefullyableandcompetenttoenterintotheterms,conditions,obligations,affirmations,representations,andwarrantiessetforthintheseTermsofService,andtoabidebyandcomplywiththeseTermsofService.Inanycase,YouaffirmthatYouareovertheageof13,asthisWebsiteisnotintendedforchildrenunder13.IfYouareunder13yearsofage,thenpleasedonotusethisWebsite. Assignment. Youmaynotassignyourrightsandobligationshereunder. However,GoldLine’srightsandobligationsarefullyassignable. Modifications.GoldLinehastherighttomodifytheseTermsandConditionsandanypoliciesaffectingtheWebsite. AnymodificationiseffectiveimmediatelyuponpostingtotheWebsite.YourcontinueduseoftheWebsiteshallbeconclusivelydeemedanacceptanceofallsuchmodification(s).Youronlyrightwithrespecttoanydissatisfactionwithanymodificationsmadepursuanttothisprovision,oranypoliciesorpracticesofGoldLineinprovidingtheWebsite,includingwithoutlimitation(i)anychangeintheContent,or(ii)anychangeintheamountortypeoffeesassociatedwiththeServices,istocancelyoursubscriptioninaccordanceherewith. GoldLinehastherighttomodify,suspendordiscontinuetheWebsiteoranyportionthereofatanytime.GoldLinemayalsoimposelimitsoncertainfeaturesandservicesorrestrictyouraccesstopartsoralloftheWebsitewithoutnoticeorliability.  WaiverandSeverability.ThefailureofeitherpartytoexerciseorenforceanyrightorprovisionoftheseTermsandConditionsshallnotconstituteawaiverofsuchrightorprovision.Ifanypartofthisagreementisdeterminedtobeinvalidorunenforceablepursuanttoapplicablelawincluding,butnotlimitedto,thewarrantydisclaimersandliabilitylimitationssetforthabove,thentheinvalidorunenforceableprovisionwillbedeemedsupersededbyavalid,enforceableprovisionthatmostcloselymatchestheintentoftheoriginalprovisionandtheremainderoftheseTermsandConditionsshallcontinueinfullforceandeffect. PrivacyPolicy. ItisGoldLine'spolicytorespecttheprivacyofourusers. Pleaseclickonthe"PrivacyPolicy"hypertextlinklocatedatthebottomofourWebpagestoviewourpolicy. AccesstoYourUserAccount.YouspecificallyagreethatGoldLinemayaccessyouruseraccountwherenecessary. OrderAcceptance. YourreceiptofanelectronicorotherformoforderconfirmationdoesnotsignifyGoldLine'sacceptanceofyourorder,nordoesitconstituteconfirmationofouroffertosell.GoldLinereservestherightatanytimeafterreceiptofyourordertoacceptordeclineyourorderforanyreasonwhatsoever,withnoliabilitywhatsoever. Termination.GoldLinemayterminateyouraccesstoanypartoralloftheServicesatanytime,ifGoldLinedecidesinitssoleandabsolutediscretionforanyreasonwhatsoevertodoso,withoutanyliabilitytoYou.IfGoldLineterminatesyoursubscriptionbasedonabreachofanyportionoftheseTermsandConditions,GoldLinereservestherighttorefusetoprovideServicestoYouinthefuture.AllprovisionsofthisAgreementwhichbytheirnatureshouldsurviveterminationshallsurvivetermination,including,withoutlimitation,Section2“IntellectualPropertyRights”;Section4“DisclaimersofWarranty,LimitationofLiabilityandIndemnification”;andcertainsubsectionsofSections5,“GeneralTerms”. Violations.GoldLinereservestherighttoseekallremediesavailableatlawandinequityforviolationsoftheseTermsandConditions,includingbutnotlimitedtotherighttoblockaccessfromaparticularInternetaddresstotheWebsite. Arbitration. AnydisputeordisagreementofanykindbetweenYouandGoldLineshallberesolvedbybindingarbitrationinaccordancewiththelawsoftheprovinceofOntarioandthethencurrentRulesofProcedureforCommercialArbitrationoftheADRInstituteofCanada,Inc.(www.amic.org)(“Institute”).Thearbitrationtribunalshallconsistofonearbitratorchosenbythepartiesfromaslateofthree(3)proposedarbitratorsprovidedbytheInstitute.Ifthepartiesareunabletoagreeonthearbitratorwithinseven(7)daysafterreceiptoftheslateprovidedbytheInstitute,theInstituteshallappointthearbitrator.Thedecisionofthetribunalshallbefinalandbindingandnoappealshalllietherefrom.Thetribunalshallhavethepowertoorderonepartytocontributetothereasonablecostsandexpensesoftheotherparty,ortopayalloranyportionofthecostsofthearbitration,asthepaneldeterminesinitsdiscretion. GoverningLaw/ForumSelection.TheseTermsandConditionsaregovernedbythelawsoftheProvinceofOntariotocontractsmadeandperformedsolelyintheProvinceofOntario,withoutregardtoconflictoflawsprinciples. CCTS/Complaints GoldLineiscommittedtothehighestqualityofserviceandcustomersatisfaction. Customerconcernsarehandledbyourtrainedcustomerservicepersonnel,inaccordancewiththefollowingprocess CustomercallsintotheGoldLinecallcenterandspeakswithafirstlevelcustomerservicerepresentative("CSR"). TheissueishandledbythefirstlevelCSR. Iftheissueisnotresolvedbytheendofthecallorneedsfurtherinternalprocessing,aninternalticketiscreatedandforwardedtotheappropriatedepartmentforfurtherresolution.Customerisgivenatimelinefortheresolutionatthattime. Iffirstlevelcustomercareisnotabletoresolvetheissueorforwardtoanappropriatedepartmentorifthecustomerisnotsatisfiedwiththeresolutiongiven,customerisgiventheoptiontospeakwithateamleader(secondlevelCSR). IfthesecondlevelCSRresolutionisnotsatisfactorytothecustomertheywillbegiventheoptiontospeakwithateammanageror3rdlevelCSRforfurtherresolution. Intheeventhatcustomerisstillnotsatisfied,theywillbereferredtothe"Legal"pageontheGoldLinewebsitewheretheycanfindalinktotheCommissionerforComplaintsforTelecom-televisionServices(CCTS)websiteandwillalsobegiventheCCTSphonenumber. CommissionerforComplaintsforTelecom-televisionServices(CCTS) CommissionforComplaintsforTelecom-televisionServices(CCTS)CCTSisanindependentagencywhosemandateistoresolvecomplaintsofconsumersabouttheirtelecomandTVservices,andcomplaintsofsmallbusinesscustomersabouttheirtelecomservices,freeofcharge.Ifyouhaveacomplaintaboutyourtelephone,wireless,internetorTVservice,youmustfirsttrytoresolveitdirectlywithyourserviceprovider.Ifyouhavedonesoandhavebeenunabletoreachasatisfactoryresolution,CCTSmaybeabletohelpyou.TolearnmoreaboutCCTS,youmayvisititswebsiteatwww.ccts-cprst.caorcalltoll-freeat1-888-221-1687.   ©2022GoldLine.AllRightsReserved.